So, this is one of those posts where I rant about something that has been pissing me off lately. I try not to do this too terribly often, but it happens every now and then. And usually for a good cause too.
Today’s rant has to do with EA, BioWare, and “Star Wars: The Old Republic.” I should preface this post by saying that EA has never really been known for their outstanding customer support, because…Well…They’ve never had outstanding customer support! I’ve not gone as far as to never purchase an EA game because of how bad their support is, but I have heard my share of horror stories.
I recently got invited to participate in the last two weeks of the beta test for TOR. Well, that was all nice and such except for the fact that the testing fell around an unfortunate period of time when I would be required to be out of town to visit family for two weekends in a row. However, when I found out that the test this past weekend would run through Monday, I figured when I got home that I would set it up and give it a shot. But, things were not that easy. When I logged into the game client after downloading it, I was met with a message that read something like “You are outside the currently approved testing region.” That was kind of odd, so I typed the message into Google and was told that this was the game’s strange way of telling me I needed to log into my BioWare account and set my security passwords. So, I went and did that and logged back in. Then, I was asked to answer one of the questions…Only to find that it was NOT a question I had opted to answer, but instead read “What is your favorite author?”
At first, I figured that maybe I had scrolled the mouse by accident when selecting one of the questions and thus decided to answer with the answers I had given on the other questions. None of them worked and after a few attempts the account was locked. Of course, after a short period of time the account was unlocked for whatever good that did. I contacted support only to receive an automated email that asked me to reset my password and then attempt to reset the questions. Well, resetting the PW is pretty easy, but in order to reset the questions…*drum roll*…You have to KNOW the answers to the present questions!
I then saw a post from a couple days ago that said that this is essentially a known issue with the log-in servers. When this might be fixed? Who knows, but it seems to be low priority. The article was also very clear that you should NOT call Customer Support to complain about the issue because you will be on the phone for a very long time and all they will do is tell you that they are aware of the issue and plan to fix it “by December 20th.”
At least I am not the only one with this issue…My friend Mike said that just today he had the same problem and it asked him the question about his favorite author. Now it seems he is having the same problem.
What bothers me is that Customer Service seems so blase about it. I understand that they have higher priorities, like getting the game ready to go live on December 20, but even so, you would think that customer loyalty might be important. Oh, wait…EA factors in here! EA is never known for their customer support and, of course, BioWare has a “holier than thou” attitude because of the success of their other titles. They KNOW that the game will do well just based on the sheer number of preorders and the incredible hype they’ve built up, so it’s doubtful that right now they are worried that Allahweh is unable to log into their game.
Do I think it will be fixed? Yes, probably so. But after such a pain-in-the-ass of an ordeal, I’m not sure I’m going to care too much when it is…