Because I know some of you are likely wondering where I’ve been the past few days and have noticed the overall lack of publishing new videos and the like, well, I figured I’d let you know what’s been going on.
It seems like Comcast/Xfinity has been having a lot of problems here lately. In fact, though, it isn’t just the Mississippi area that’s having issues, but a rather large portion of their customer base (seen here in this map where a big portion of the East Coast is without service). I’ve spoken now to a couple different service representatives, and while one was rather vague and ultimately unhelpful (aside from some account credits they offered in compensation), the other said that this was a known issue at this time and was partly due to “ongoing infrastructure upgrades” that would ultimately make a better, faster internet. The cost? A rather large amount of downtime while this is going on.
This has actually been happening for about a week now. I had forgotten that a letter had shown up talking about some of this stuff and saying that they were sorry for the upcoming downtime. But, since then, the Customer Support site has kept pushing back the expected completion time by 4 hours over and over again. For example, last night it said 10PM, then it said 1AM, and then finally 1PM this afternoon. Well, now it says 9PM. I’m not hopeful that at 9PM it will actually finally be resolved, but hey – who knows.
On the positive side, maybe this will fix some issues with their service (such as packet loss with certain programs) and result in a faster internet speed. Personally, though, I find that having a week or so of downtime (with no immediate end planned) rather unacceptable, but I guess it’s just how it is sometimes. I suppose a major upgrade like putting in new fiber cables does require down time because unlike taking a server down, in which case a back up server can be used in the meantime, for something like this they have no choice but to pull the service down while they do the hardline upgrades.
Well, I do have quite a few new videos stored on my computer that I plan to trickle out once the net is back and stable again. Things you can look forward to include the second chapter of Doorways, some more Oceanhorn: Monster of Uncharted Seas, more adventures in Celestian Tales: Old North, and some of the 2001 hack Zelda: Outlands.
See you guys soon…I hope!